Welcome to ModernLifeStyle Furniture Store Online

Hassle Free Return Policy

Returns
We want you to be happy with your order and your experience shopping at ModernLifeStyle.com . We make every effort to select and sell products constructed of the highest-grade materials built by highly skilled people to exacting standards. We also keep up-to-date information on all our products so that you may make informed purchases.

However, we understand that you may simply change your mind and need to return an item. To that end, we have made our returns options as clear and as painless as possible.

YOU MAY RETURN YOUR ITEM WITHIN 7 DAYS OF RECEIPT FOR A FULL REFUND OF THE PURCHASE PRICE EXCLUDING SHIPPING AND HANDLING COSTS.

All returns require pre-authorization, so please contact us to receive instructions prior to sending back your merchandise. You will receive a return authorization number and the correct address to where your return should be shipped. Your return must include this return authorization number.

Items must be:
• postmarked within 7 days of receipt
• unused
• unassembled (if applicable)
• in their original condition
• in their original packaging, complete with all tags, instructions, and inserts.

After the return is received and processed, you will be refunded the purchase price of the item(s) in the same form in which you paid for it. You are responsible for all shipping costs associated with returning the item. You will receive a refund once the product is received in the warehouse and the merchandise has been inspected. Please allow 1-2 weeks for processing.

There are two exceptions to our 7-day return policy:

1. Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you’ve selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.

2. Opened bedding products (ie. Mattresses) are considered final sale and cannot be cancelled, returned or refunded.

Custom Products
Some of the products available on ModernLifeStyle.com are custom made-to-order and our manufacturers offer numerous options to fit your needs. Such items typically include furniture, where you can select color, fabric, upholstery, finish, material, size and/or configuration. There are other instances where items may not be customizable, but they are handmade and subject to the same return policy as “custom” products. Both types of items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt.

When an item is considered “custom,” ModernLifeStyle.com indicates this in a shaded box on the right-hand side of the product page, as well as on the website page where you review the product before placing your order. This way, you’re fully aware of all relevant information before you make your purchase.

Please contact us with any questions related to Custom Products.

Damaged Products
Please contact us within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.

We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears severe.

In order to process your claim, please send us up to three low-resolution digital photos including one photo of the box that the item shipped in, to sales@modernlifestyle.ca. Make sure to keep all of the original packaging material!

Order Modifications & Cancellations

Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 30-day return policy.

All returns are subject to our Terms of Use.

Please contact us with any questions related to Returns.