About your Order
Cancel or Change Order
We strive to ship all orders as soon as possible. For this reason, we will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the shipping process.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item’s return policy. Visit our Shipping & Returns section for more information about our return and exchange policies.
In order to request a cancellation or change to your order, please call 1-905-761-9230 ext.21. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.
Receipt
Receipt
Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If you have your order number from your order confirmation, you can print a copy of your receipt by entering the order number in the box below. If you do not have your order number, please contact us.
First-Time Ordering
Placing Your First Order
It’s easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone and fax.
Finding Items
You can search for items using either the top tabs or the left side category links. As you click into these links, you should have the option to narrow down your selection again by using the links on the left or bottom. A keyword search box is located in the left column on every page of our store.
Adding Items to Your Shopping Cart
When you are ready to purchase an item, you may have to select an option in the pull down box next to the product. You then need to add a quantity in the quantity box. Then click the “Add To Shopping Cart†button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the top tabs. While you are shopping you can access your shopping cart anytime by clicking on the link that says ‘Shopping Cart’ at the top right of any page.
Proceed to Checkout
Once all the items you want to buy are in your Shopping Cart, you can click the button, ‘Proceed to Checkout’. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary.
Orders Never Received
If you have recieved a delivery date from ModernLifeStyle.ca and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists. We will research the location of your order and promptly resolve the issue.
Back Ordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.
Sales Tax
All items will be charged GST and PST for Ontario Customers. Except if the furniture is purchased by a business, where you should submit your business number (please contact us). In that case we will charge only the GST.
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